Returns & Exchanges

At Centamerica, we are committed to providing our customers with exceptional products and service. If you are not completely satisfied with your purchase, we offer returns and exchanges subject to the following conditions:

1. Returns are accepted within 30 days from the date of purchase.
2. The item must be in its original condition, unopened, and unused to be eligible for a return.
3. Proof of purchase, such as a receipt or order confirmation, is required for all returns.
4. Returns will be refunded in the original form of payment.
5. Shipping charges are non-refundable unless the return is due to an error on our part.

1. Exchanges are accepted within 30 days from the date of purchase.
2. The item must be in its original condition, unopened, and unused to be eligible for an exchange.
3. Proof of purchase is required for all exchanges.
4. If the item you wish to exchange is of greater value than the original purchase, you will be responsible for paying the difference.
5. If the item you wish to exchange is of lesser value than the original purchase, the price difference will be refunded to you.
6. Shipping charges for exchanges are the responsibility of the customer, unless the exchange is due to an error on our part.

1. Perfumes that have been opened, used, or are not in their original condition.
2. Items purchased from third-party retailers must be returned or exchanged through the original place of purchase and are subject to their return policies.

1. Contact our Customer Service team at [insert contact information] to request a return or exchange authorization.
2. Provide your order number and details of the item you wish to return or exchange.
3. Once your return or exchange request is approved, you will receive further instructions on how to proceed.

1. Centamerica reserves the right to refuse returns or exchanges that do not meet the above conditions.
2. Returns and exchanges are processed promptly upon receipt of the returned item, but please allow up to 5 business days for the refund or exchange to be completed.
3. Centamerica is not responsible for any lost or damaged items during return shipping. We recommend using a trackable shipping service and purchasing shipping insurance.

By making a purchase from Centamerica, you agree to abide by the terms and conditions outlined in this Returns and Exchange Policy.

If you have any questions or concerns regarding our policy, please don't hesitate to contact us. We appreciate your business and strive to ensure your satisfaction with every purchase.